Privacy Policy
Last updated: July 17, 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, password, phone number, and profile details when you create an account. If you book by phone, our staff may create an account and booking on your behalf using the name, email address, and/or phone number you provide during the call — that information is handled the same way as information you enter yourself. We also collect information about your transactions, booking history, and any communications you send through the Platform. Automatically collected data includes IP address, browser type, device identifiers, and usage data via cookies and similar technologies.
2. How We Use Your Information
We use your information to operate and improve the Platform, process bookings and payments, send transactional and promotional emails, verify your identity, prevent fraud, comply with legal obligations, and communicate with you about your account. We do not sell your personal information to third parties.
3. Sharing Your Information
We share information with Owners or Renters as necessary to complete a booking (e.g., sharing your name and contact details upon booking confirmation). We use Stripe for payment processing, Resend for transactional email, and Supabase for data storage — each operating under their own privacy policies. Payment card details are entered only on Stripe's secure payment pages and payment links — including for bookings arranged over the phone — and PelicanStays never sees, collects, or stores your card number. We may disclose information when required by law or to protect the rights and safety of our users.
4. Stripe Identity Verification
If you choose to become a Trusted Renter, you will be redirected to Stripe Identity to complete a document verification. This applies whether you start verification yourself or our staff sends you a verification link at your request. Stripe collects and processes your identity documents directly. PelicanStays only receives a verified or unverified status from Stripe. We do not see or store your identity documents.
5. Cookies
We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not currently use advertising or tracking cookies. You can disable cookies in your browser settings, but some Platform features may not function correctly without them.
6. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. Booking records may be retained for up to seven years for tax and legal compliance purposes. You may request deletion of your account and associated personal data by contacting us at pelicanstays@gmail.com.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, object to or restrict its processing, and receive a portable copy. To exercise these rights, contact us at pelicanstays@gmail.com. We will respond within 30 days.
8. Children's Privacy
PelicanStays is not directed at individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it promptly.
9. Security
We take reasonable technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS), hashed passwords, and row-level security in our database. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Platform. Continued use after changes are posted constitutes acceptance of the revised policy.
11. Contact
For privacy-related questions or requests, contact us at pelicanstays@gmail.com.